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Our process

A measured, case-specific approach

While many firms move rapidly towards courts and legal recourse, we employ a careful and measured approach — not tied to a single method, and flexible in our collection methods.

Phase 1

Rendezvous

Initial contact with the client
Readiness to outsource debt recovery
Interaction on concept & offerings
Concurrence to work together
Evaluation of debts
Agreement on commercial terms
Acceptance of cases
Delegation — Power of Attorney
Phase 2

Decision Process

Contingent assessment
Scrutiny of debt documentation
Validate approach to reconcile & resolve
Persuasion, influence & negotiations
Plan of action & strategy
Performance review & reporting
Phase 3

Process Evaluation

Pre-legal professional collection services
Every claim is unique
Reviewed & reported at each stage
Payments forwarded to client immediately
Highest ethical & legal standards
Specific timeframes not guaranteed
Professional approach

Our structured recovery lifecycle

01

Account Assessment

02

Risk Profiling

03

Legal Feasibility Analysis

04

Recovery Strategy Design

05

Field & Legal Action

06

Negotiation & Resolution

07

Settlement / Enforcement

08

Closure & Compliance Reporting